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Opening hours

Tuesday to Friday
9.00 am - 1.00 pm
2.00 pm - 5.30 pm

Saturday
9.00 am - 2.00 pm

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refunds

Sight test fees

Ask the person who tests your sight for a receipt that shows that you paid for the test and the date of payment. Complete an HC5 claim form for optical charges (PDF, 33kb).

Glasses or contact lenses

If you have already used a voucher towards the cost of your glasses or lenses, you cannot get a refund unless it was a “complex lens” voucher. Nor can you claim a refund of the difference between the voucher value and the actual cost of your glasses or lenses, even if they cost more than the voucher value.
If you want to claim a refund, ask the person who supplies your glasses or contact lenses for a receipt that shows how much you paid, plus the date of payment. Complete an HC5 (PDF, 33kb) refund form and make sure you enclose your optical prescription and your receipt with your HC5 when you send it off.  The maximum refund you can get back will be the voucher value which matches your prescription.

Lost or damaged glasses or contact lenses

If your glasses or contact lenses have been lost or damaged and you pay for replacement or repairs, you will only be considered for a refund if you are entitled to a voucher.

More detailed information is in leaflet HC12: charges and optical vouchers (PDF, 52 kb).


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